BrunetteTire.com Store Policy

Please read the following policies before purchasing from this website. If you do not agree to our Store Policy, Return Policy and Privacy Policy, you are not authorized to access our website, use any of our website's services or place an order on our website.

Product Availability & Pricing

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

All purchases through our website are subject to product availability. We may, in our sole discretion, limit or cancel the quantities offered on our website or limit the sales of our products or services to any person, company, geographic region or jurisdiction.

Prices for our products are subject to change, without notice. Unless otherwise indicated, prices displayed on our website are quoted in Canadian dollars.

Secure Online Purchasing

We encourage you to feel comfortable using your credit card to conduct commerce on our site. We employ, as a minimum, 128-bit encryption to protect and insure no one can intercept and misuse the cardholder's credit card information. We comply with the Payment Card Industry (PCI) Compliance standards for both transmission and data storage.

For resellers with frequent on-line orders, you can apply for a billing account after filling out and sending us a completed credit application. Company cheques are also accepted, however, your order will be delayed while we wait for your funds to clear before we ship any merchandise. To order by company cheque, simply print the order confirmation page (e-mailed with your shopping cart items listed), attach your cheque and mail both items to our address.

Errors and Omissions

We do not guarantee the accuracy of the images, specifications or description of the products on our website. We have made efforts to ensure the images, specifications and description of our products displayed is accurate and brochures provided by the manufacturer match the products.

Please note that our website may contain typographical errors or inaccuracies and may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time, without prior notice (including after an order has been submitted). We will make best efforts to contact you during order review and discuss any pricing errors, prior to settlement processing. Such errors, inaccuracies or omissions may relate to product description, pricing, promotion and availability and we reserve the right to cancel or refuse any order placed based on incorrect pricing or availability information, to the extent permitted by applicable law.

Shipping Information

We pride ourselves in our speedy shipping procedures. Most items are shipped within 24 hours of the order being placed during normal business hours (Pacific Time Zone). We use several shipping broker to calculate the best rates and delivery schedule. If you require overnight or specialty shipping please select your desired shipping method during the checkout procedure.

International orders may have special shipping fees, duties and brokage fees which may not be calculated during checkout. You will be notified of these extra fees during the order confirmation. You are responsible for any extra fees and they are typically billed to you by your customs broker or shipping company. To avoid extra fees we primarily ship within the destination country and avoid crossing international boundries.

If any item(s) are out of stock or back-ordered we will notify you prior to shipping the other portion of your order. You can choose to ship what is in stock or wait until the back-ordered items are available for shipment.

Any additional fees applied by the carrier, such as residential/rural delivery, will be automatically charged to your payment method. To accurately calculate shipping changes, please be sure to indicate any special shipping requirements prior to order completion.

Return Policy

At Brunette Tire, we strive for complete customer satisfaction. If for any reason you not fully satisfied with your purchase, simply return the product to us within 7 days of receipt of product for a full refund of the purchase price, less shipping.

    Terms and Conditions of Product Returns:
  • Items must not be damaged in any way or show marks from tire mounting
  • Refund is credited when all items are received and inspected by Brunette Tire
  • Refund amount is less any shipping costs, duties, customs brokerage fees or duties

Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt, please contact us immediately after your order arrives for directions on returning the defective merchandise for a full refund or exchange. All claims MUST be made within 3 days of receipt of order. Shipping and handling charges will not be refunded.

Click here to read our complete Return Policy.

Exchange Rates

At this time, all invoices are in Canadian dollars unless otherwise specified on the invoice.

Exchange rates are recalculated at the time of processing orders and are shown only as an estimation based on the current rates when the item was added to your list or cart. Invoices and written quotations are written in Canadian dollars unless otherwise specified in the document.

Actual exchange rates (and any additional fees) may be applied by your credit card company on payment processing. Contact your credit card provider for clarification.

Links to Third Party Websites

Links from or to websites outside our website are meant for convenience only. We do not review, endorse, approve or control, and are not responsible for any sites linked from or to our website, the content of those sites, the third parties named therein, or their products and services.

We are not responsible for the privacy practices or the content of any other websites to which we link.

Governing Law

Any disputes arising out of or relating to the Privacy Policy, use of our website, or our products or services offered on our website will be resolved in accordance with the laws of the Province of British Columbia without regard to its conflict of law rules.

Use Comments, Feedback and Other Submissions

You are responsible for the information, profiles, opinions, messages, comments and any other content that you post, distribute or share on or through our website or services available in connection with our website. You further acknowledge that you have full responsibility for the content, including but limited to, with respect to its legality, and its trademark, copyright and other intellectual property ownership.

We reserve the right to terminate your ability to post on our website and to remove and/or delete any content that we deem objectionable. You consent to such removal and/or deletion and waive any claim against us for the removal and/or deletion of your content.