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Frequently Asked Questions
Item pricing shown above is valid for 30 days from the date the item was added to your cart. After 30 days, the price will be recalculated when your order is placed. For our US customers; pricing may change for cart items due to the current exchange rate (Please note exchange rates comments below).
Typographical errors or inaccuracies due occur. We reserve the right to correct any errors, including price errors. We will discuss any pricing exceptions with you prior to payment processing.
What are my taxes?
Applicable taxes are displayed when you checkout. If you are tax exempt, please lets us know in your order comments and we will get your exemption numbers when we confirm your order. Orders to our US customers are tax exempt.
What payment methods can I use?
You can pay in a variety of ways, including billing on account (customers with frequent orders), Visa, MasterCard or company cheque (on pickup orders only).
When will I get my order?
We normally review and process all orders on the day they are received (during normal business hours). We will contact you to confirm your order after we locate the closest warehouse with your items. Shipping is typically 1-2 business days, however, destinations not on normal shipping lanes may take 3-5 days. Items requiring border transits may take 7-10 days to clear customs. We do our best to avoid trans-border shipments.
How Do I Know Shipping Costs?
The shipping estimator when you checkout will give you a reasonable estimate for shipping your order. We work with several shipping brokers to find the best shipping offers for you. You will know the shipping costs (and order total) before we process your payment.
What is Brunette Tire's refund policy?
If you are not satisfied with your purchase, or have ordered the incorrect size, you may be eligible to return or exchange the items. Learn more about Returns & Refunds.
We plan on reselling your tires. Can we get special prices for reselling your products we buy on-line?
Yes. Be sure to tick the reseller text box when you are setting up your company details and mention it again when we confirm your order as our order desk is busy.
Exchange rates are recalculated at the time of processing orders and are shown here only as an estimation based on the current exchange rates. Unless otherwise stated, our invoices are in Canadian dollars.
Actual exchange rates (and any additional fees) may be applied by your credit card company on payment processing. Contact your credit card provider for clarification.
As the cart item lists can get quite large as thousands of visitors add items to their cart, we must purge old list items from time to time. When you register (and login), your list items will be retained indefinitely. (See Non-Registered and Registered Visitor info below for retention length)
Non-Registered Visitors (or not logged in)
Guests who have not created a login will be able to retain cart items for 60 days. Items will be automatically deleted after 60 days without notice.
Registered Visitors (Logged in)
Visitors who register and login will retain the cart list items indefinitely. Should an item in your cart be placed on special, you will also receive a notice via email. Please keep your email current so we can notify you if your item is on special.